Help & FAQs

After checkout, you should receive an order confirmation by email. If it has not arrived, check your spam or promotions folder first. Still nothing? Contact us with the email address used at checkout and we will help confirm it.

Email support@formwynn.com as soon as possible with your order number. We can only change or cancel an order before it has moved into fulfilment, so the sooner we hear from you, the better.

Your tracking link is sent by email once the order has been packed and handed to the carrier. Tracking can take a short time to update after the label is created.

Checkout supports the payment methods shown at the final payment step, including major cards and supported express checkout options such as PayPal, Apple Pay, or Google Pay where available.

Discounts may have eligibility rules, expiry dates, product exclusions, or limits on whether they can be combined with other offers. Enter the code at checkout exactly as shown and check the order total before paying.

Hybrid is built for higher-support training, intervals, strength work, and movement that asks for more hold. Flow is softer and more studio-minded, made for yoga, lower-impact movement, recovery, and everyday rhythm.

They should sit close to the body without restricting breath or movement. Waistbands should feel secure and flat, bras should feel held rather than squeezed, and seams should stay comfortable through bending, stretching, and training.

Choose the smaller size if you prefer a more compressed training feel. Choose the larger size if you prefer more ease, are between cup sizes, or want a softer all-day fit. For personalised help, send your height, usual size, measurements, and the product you are considering.

Size guidance is available on product pages. If you are unsure, contact us before ordering and include the styles you are choosing between so we can give more useful advice.

Restocks depend on fabric availability, demand, and production timing. Join the email list or use product notifications when available to hear when a style returns.

Available shipping destinations are shown at checkout. Enter your address there to see whether delivery is currently supported for your region.

Estimated delivery times and shipping rates are shown at checkout before payment. Once the order ships, the carrier tracking page will have the latest movement updates.

Depending on your delivery country, local duties, taxes, or carrier fees may apply. If they are collected at checkout, they will be shown before you pay; otherwise they may be requested by the carrier or local customs authority.

Check safe places, reception areas, neighbours, and anyone else who may have accepted the parcel. If it still has not appeared, contact the carrier first, then send us your order number and tracking link so we can help review the next step.

Returns must meet the conditions in our refund policy. Items should be unworn, unwashed, and returned with original tags or hygiene protection where applicable. Start by contacting us with your order number and reason for return.

If the item is eligible and stock is available, we will help you with the cleanest exchange option. Include the style, colour, current size, and preferred replacement size in your message.

Items that are worn, washed, damaged after delivery, missing required tags or hygiene protection, or marked as final sale may not be eligible for return. Gift cards and other non-physical items may also be excluded where applicable.

Once an eligible return is received and approved, the refund is issued back to the original payment method. Your bank or payment provider may take additional time to show the funds.

Wash cold with similar colours, turn pieces inside out, and avoid bleach or fabric softener. Line dry where possible. Heat and harsh detergents can reduce stretch, softness, and colour life.

Avoid repeated rubbing against rough surfaces, abrasive bags, hook-and-loop fasteners, and textured gym equipment. Washing inside out in a laundry bag can also help protect the fabric finish.

Contact support@formwynn.com with your order number, a short description, and clear photos of the issue. We will review it and help with the appropriate next step.

Email support@formwynn.com or use the form below. For order questions, include your order number and checkout email. For fit questions, include your height, usual size, measurements, and the style you are considering.

We reply as soon as we can during business days. Sending all relevant details in the first message helps us resolve the question faster.