Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Formwynn. We aim to make the delivery of your order simple, reliable and transparent.
Please review this Shipping Policy before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are generally processed Monday to Friday, excluding public holidays.
During busy periods, product launches or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. Where We Ship
Formwynn currently ships to the United Kingdom, Australia, New Zealand and selected international destinations.
The destinations currently available for delivery will be shown at checkout.
If your country or region is available to select during checkout, we are currently able to ship your order there.
Shipping availability may change from time to time depending on our delivery partners, customs requirements and service coverage.
3. Free Shipping on Orders £39+
We offer FREE standard shipping on orders of £39 or more to eligible destinations available at checkout.
For orders below £39, the applicable shipping charge will be displayed at checkout before payment.
The £39 free-shipping threshold is calculated based on the order value after discounts have been applied, unless otherwise stated as part of a promotion.
4. Estimated Delivery Times
Our estimated standard delivery times are:
- United Kingdom: 3–8 business days from dispatch
- Australia: 3–8 business days from dispatch
- New Zealand: 3–8 business days from dispatch
For other international destinations, the estimated delivery timeframe may vary and, where available, will be shown at checkout.
Please note that the 3–8 business day delivery estimate begins from the date your order is dispatched, not from the date the order is placed.
Order processing normally takes an additional 1–3 business days before dispatch.
Delivery estimates are provided as guidance and are not guaranteed. Occasionally, delivery may take longer due to circumstances outside our reasonable control, including:
- Customs processing
- Local courier delays
- Seasonal demand and peak periods
- Public holidays
- Weather conditions
- Remote-area delivery
- Incorrect or incomplete delivery information
- Other events outside the control of Formwynn or our delivery partners
5. International Taxes, Duties & Customs
International orders may be subject to VAT, GST, customs duties, import taxes or other charges, depending on the destination country or region.
Where applicable, certain taxes may be collected at checkout.
If taxes, duties or other import charges are not collected at checkout, the recipient may be required to pay them directly to the relevant customs authority, courier or local authority before delivery.
These charges are determined by the destination country or region and are outside Formwynn's direct control.
Customers are responsible for providing any information reasonably required by customs or the delivery carrier to complete delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
Please allow some time after dispatch for tracking information to become active.
If you have not received a dispatch confirmation within 3 business days of placing your order, please contact us at:
During major launches, promotional events or public holidays, dispatch may occasionally take slightly longer.
7. Incorrect or Incomplete Shipping Information
Please make sure your delivery address and contact information are complete and accurate before placing your order.
Formwynn cannot be responsible for delays, failed deliveries, returned parcels or additional charges resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at:
We will do our best to update your details before dispatch. However, once an order has been processed or handed to the carrier, we cannot guarantee that the delivery address can be changed.
8. Failed or Unclaimed Deliveries
If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery, collection or another delivery attempt.
Customers are responsible for following the carrier's instructions within the timeframe provided.
If an order is returned to Formwynn because:
- Delivery could not be completed
- The parcel was not collected
- The delivery address was incorrect or incomplete
- The recipient refused to pay applicable customs or import charges
we will contact you once the parcel has been returned to us.
Additional shipping charges may apply if you request the order to be shipped again.
9. Customs Delays
International parcels may occasionally be delayed while being processed by local customs authorities.
Customs clearance times are outside Formwynn's direct control and may result in delivery taking longer than the estimated 3–8 business day timeframe.
We will provide reasonable assistance where possible if additional shipping information is required.
10. Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for the latest status.
If there has been no meaningful tracking update or you believe your parcel may be lost, please contact us at:
We will work with the relevant shipping carrier to investigate the delivery.
Please allow reasonable time for the carrier to complete its investigation.
11. Damaged Deliveries
If your parcel or item arrives damaged, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide photographs showing:
- The outer packaging
- The shipping label
- The damaged item(s)
Please contact us at support@formwynn.com, preferably within 48 hours of delivery.
Reporting an issue within 48 hours helps us investigate the matter with the carrier, but does not affect any statutory rights you may have.
12. Returns & Refunds
Shipping and delivery terms are separate from your rights relating to returns, cancellations and refunds.
For full information, please refer to our Returns & Refunds Policy.
13. Contact Us
If you have any questions about shipping or delivery, please contact:
Formwynn
support@formwynn.com