Privacy policy

Privacy Policy

Last updated: May 2026

At Formwynn, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Formwynn. If you have any questions about this Privacy Policy or your personal data, please contact us at:
support@formwynn.com

2. Information We Collect

Information you provide:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order information

Information collected automatically:

  • IP address
  • Browser type and device information
  • Time zone
  • Pages viewed and website interaction data
  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you about your purchase
  • Improve our website and services
  • Detect fraud and security risks
  • Send marketing communications where you have consented to receive them

4. Legal Basis for Processing (UK GDPR)

Under UK data protection laws, we process your personal data on the following legal bases:

  • Performance of a contract: to fulfil your order
  • Legal obligations: where required by law
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications where required

5. Marketing Communications

If you subscribe to our email list, we will use your email address to send you updates about new products, promotions, and brand news.

You can unsubscribe at any time by clicking the "unsubscribe" link in any of our emails, or by contacting us at support@formwynn.com. We will never send you marketing emails without your consent.

6. Sharing Your Information

We may share your information with trusted third parties necessary to operate our business, including:

  • Payment providers
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics services
  • Marketing platforms

We do not sell your personal information. All third parties are required to handle your data securely and in accordance with UK GDPR. We will update this policy when new third-party tools are introduced that materially affect how your data is processed.

7. International Transfers

Your information may be processed outside the United Kingdom. Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable laws, such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal or tax obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Under UK data protection laws, you have the right to:

  • Access: request a copy of the data we hold about you
  • Rectification: request correction of inaccurate data
  • Erasure: request deletion of your data in certain circumstances
  • Restriction: request that we limit how we use your data
  • Data portability: request your data in a structured, machine-readable format
  • Object: object to processing based on legitimate interests or for direct marketing
  • Withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@formwynn.com. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies independently.

12. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:
Formwynn
support@formwynn.com