Refund policy
Returns & Refunds Policy
FORMWYNN
Free size exchanges · £2.99 standard returns · Free returns for faulty, defective or damaged items
Return portal: https://formwynn.com/apps/returns
1. Easy 30-Day UK Returns
We want you to feel comfortable trying Formwynn at home.
UK customers may request a return or size exchange within 30 days of receiving their order, subject to the conditions below.
For change-of-mind returns or fit/size returns where you choose a refund, Formwynn will provide a prepaid Royal Mail or Evri return label or QR code. A £2.99 prepaid return label fee will be deducted from your refund.
If you exchange for another size, the return shipping is free.
Faulty, defective, damaged or incorrect items can be returned free of charge. In these cases, Formwynn covers the return shipping cost in full.
2. Your Statutory Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your items, without giving a reason.
To exercise this right, you may contact us at support@formwynn.com within 14 days of delivery.
Once you notify us, you have a further 14 days to return the item(s) to us.
Our 30-day returns policy is offered in addition to your statutory rights and does not reduce them.
3. Return Conditions
Items must be returned in a resaleable condition. We accept returns that have been tried on for fit, provided the item:
· Shows no signs of wear beyond trying on
· Has not been washed
· Has all original tags attached
· Is free from marks, stains, odours or damage
· Is returned in original packaging where possible
We reserve the right to refuse a return or apply a partial refund where permitted by law if an item is returned in an unsatisfactory condition.
4. Non-Returnable Items
For hygiene or product-specific reasons, the following items cannot be returned unless faulty, damaged, incorrect or not as described:
· Underwear and intimate garments where hygiene protection has been removed or the item has been worn
· Personalised or custom-made orders
· Gift cards
This does not affect your statutory rights.
5. How to Start a Return or Exchange
To start a return or exchange, please use our online Returns Portal:
https://formwynn.com/apps/returns
You will be asked to verify your order, select the item(s) you wish to return, choose a return reason, and select either a refund or exchange.
Return requests are reviewed before approval.
Once your return request has been approved, we will provide a prepaid Royal Mail or Evri return label or QR code. No payment is required at the drop-off point.
Please do not send items back without first submitting a return request through our Returns Portal.
6. Return Shipping Costs
For UK change-of-mind returns or fit/size returns where you choose a refund, we will provide a prepaid Royal Mail or Evri return label or QR code. A £2.99 prepaid return label fee will be deducted from your refund.
For approved UK size exchanges, return shipping is free.
Return shipping is also free if:
· The item is faulty or defective
· The wrong item was sent
· The item arrives damaged
Customers should use the prepaid return label or QR code provided through our Returns Portal.
7. Refunds
Once your approved return has been received, we will process your refund to the original payment method, subject to the condition of the returned item.
For approved change-of-mind or fit/size refunds, the £2.99 prepaid return label fee will be deducted from the refund.
For faulty, defective, damaged or incorrectly supplied items, this deduction will not apply.
Refunds will be processed within 14 days of us receiving the returned goods, or within 14 days of you providing evidence that the goods have been sent back where applicable.
Where required by law, standard original delivery charges will be refunded. Any additional amount paid for upgraded or express delivery may not be refundable beyond the standard delivery cost.
Please allow up to 5 working days for funds to appear in your account, depending on your bank or card provider.
8. Exchanges
UK size exchanges are free within 30 days of receiving your order, subject to stock availability and the return conditions above.
For an approved size exchange, Formwynn covers the return shipping cost for sending the original item back.
If the requested replacement size is unavailable, we may offer you either:
· A refund, subject to the refund terms above
· Another available size or item, where suitable
9. Faulty, Damaged or Incorrect Items
If you receive a faulty, defective, damaged or incorrect item, please submit a request through our Returns Portal and select the relevant return reason.
We may ask you to provide photographs or other information where appropriate so we can review the issue promptly.
We will cover the return shipping cost in these cases and offer an appropriate remedy, including a refund, exchange or replacement, in line with your statutory rights.
10. Your Statutory Rights
Your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 are not affected by this policy.
11. Contact Us
For any questions regarding returns, exchanges or refunds, please contact:
Formwynn
support@formwynn.com
Website copy prepared for Shopify Refund Policy page